Contact Us

We are committed to our members' satisfaction. If you need to contact us for any reason, please use one of the methods below:

Phone and Fax Numbers

Member Service Center  
M-F: 7:00 am-7:00 pm (ET); Sat: 8:00 am-1:00 pm (ET)

Bill Pay Services
Inquiries & Assistance  866-295-6038

Telephone Banking
24-hour Bank-by-Phone 
866-295-6038, press 1
First time users, contact us to help you get started. 

REALTOR® Credit Card Rewards Program Point Redemption 
24 hours/day, 7 days/week
Program inquiries: 866-429-8177

Additional Support

For the protection of your personal and financial information, change of address requests and email changes are not accepted via email. Changes must be completed through Online Banking or with a Change of Address form which can be mailed, faxed or returned to a branch.

Please do not use standard email to send sensitive information such as account numbers & information, social security numbers, passwords, and credit or debit card numbers.

To communicate sensitive information with the Credit Union, please sign in to Online Banking, click the Message tab, then select "Send Message" under "Messages - All."

General Correspondence
REALTORS® Federal Credit Union, A Division of Northwest Federal Credit Union
P.O. Box 1229
Herndon, VA 20172-1229

Deposit & Loan Payments
REALTORS® Federal Credit Union, A Division of Northwest Federal Credit Union
P.O. Box 1610
Herndon VA, 20172-1610

Change PIN: Contact Card Services 866-295-6038 
Mon. - Fri. 7:00am - 7:00pm (EST) and Sat. 8:00am-1:00pm (EST) 

Lost or Stolen Debit Card: Contact Card Holder Services 800-336-3384

Order New Debit Card: Contact Member Care at 866-295-6038 or send us a message in Online Banking 

Need Checks?

If this is your first order:

If you're re-ordering:

  • Log in to Online Banking, click  "Check Services," then "Check Order"
  • Contact our Call Center

Our ABA # is 256075025