Katie S. - Memphis, TN



                                             Photo of Katie's new car.

“I recently decided to purchase a new car and when shopping for financing, remembered the REALTORS® Federal Credit Union, a Division of Northwest Federal Credit Union. Not only did the REALTORS® Federal Credit Union, a Division of Northwest Federal Credit Union have the most competitive rate by far, but the customer service and entire experience was far and away the best I’ve ever experienced when working with a lender or bank. I really liked being able to apply for a loan online, and the response time was less than 24 hours. I received a phone call from Jason, who walked me through the process and steps for the loan. He was extremely friendly, and I was amazed by how patient he was and how he took his time and the care to be sure every single one of my questions was addressed. I’m certain he even answered questions that were outside of his field because he is so accommodating! I felt completely confident in the loan and with the REALTORS® Federal Credit Union, a Division of Northwest Federal Credit Union because of my conversations with Jason, and because I knew I could place a phone call to him specifically and not some giant call center.
 
Upon joining the REALTORS® Federal Credit Union, a Division of Northwest Federal Credit Union as a member, I received a personalized card in the mail a couple of days later. I was blown away that it was even signed by two of the New Accounts Team members – Karin and Kelly – and included a $5 Starbucks gift card! It was such a thoughtful touch, and an incredibly warm welcome to the credit union. I felt like the red carpet had been rolled out for me! If this is the kind of personal and attentive service I get with opening a small account, then I will be a loyal customer for a long time!”