Our Member: Estevan SalcidoThe Credit Union:
Company: Coldwell Banker de Wetter Hovious Inc.
Member Since: May 2009
About Estevan: Estevan Salcido moved from New Orleans, Louisiana to Las Cruces, New Mexico in August 2005. Salcido is a full time REALTOR® for Coldwell Banker and is a member of the Las Cruces Association of REALTORS®. He’s only been in the real estate industry for a year, but he’s already in love. Salcido is also working toward his BBA at NMSU. Between classes he gave us a call to talk about his experience with the credit union.
How did you learn about REALTORS® Federal Credit Union, A Division of Northwest Federal Credit Union?
Salcido: Though the National Association of REALTORS® website in the member’s only section.
The Credit Union: Why did you join REALTORS® Federal Credit Union, A Division of Northwest Federal Credit Union?
Salcido: After reading about it I was interested because I liked the remote deposit feature.
The Credit Union:: What other product/services do you like?
Salcido: I also like the interface in myAccounts. Once you login you can see your checking account and the last 10 transactions. Below that are the upcoming payments or transfers. The bill payment section on the side is also nice. Instead of having to open a new window, you can make a payment right there in less than 10 seconds. Your customer service is really great as well. The few times I’ve had to call my problem was resolved in a matter of minutes.
The Credit Union: What do you look for in a financial services provider?
Salcido: Online banking is a big one for me. I do everything online. I also look for the product/services that are offered as well as the rates.
The Credit Union: How is your relationship with REALTORS® Federal Credit Union, A Division of Northwest Federal Credit Union different from your relationship with other financial institutions?
Salcido: I feel like I’m a member. My other account was with Wells Fargo and I never got anything done. I was just a number instead of an actual member. You guys help me out with whatever I need. I feel like I’m a part of the credit union.
The Credit Union: How can real estate professionals benefit from REALTORS® Federal Credit Union, A Division of Northwest Federal Credit Union membership?
Salcido: Remote deposit is a great feature for real estate professionals. You never have to leave your office! Getting to the car and going to the bank takes time. That’s time you could be using prospecting and working.
The Credit Union: What is most rewarding about being in real estate?
Salcido: I’ve been doing it for one year and I love it. I like not having set hours, and I love meeting with people and talking.
The Credit Union: Currently what are your greatest business challenges?
Salcido: It is very challenging starting out my career with the economy the way it is. Even all of the senior agents are having a tough time. I’m taking this time to learn most of the inns and outs so when it does pick up I will know everything.
The Credit Union: What is your future vision for yourself professionally?
Salcido: Hopefully being a qualifying broker and eventually having my own office one day.
The Credit Union: What would you say to someone who is reluctant to use a virtual credit union?
Salcido: Try it out, you have nothing to lose! Everything is online; you’ll never have to leave your desk. It’s just as secure as other financial institutions, just with more convenience.
The Credit Union: How has REALTORS® Federal Credit Union, A Division of Northwest Federal Credit Union helped you?
Salcido: It’s helped me a lot. All I have to do is sit at my desk and I can use that valuable time on prospecting and making phone calls, etc.
The Credit Union: Have you recommended REALTORS® Federal Credit Union, A Division of Northwest Federal Credit Union to a friend?
Salcido: I’ve recommended it to the other agents in my office.
The Credit Union: In your opinion – what can we do better?
Salcido: To be honest, everything is perfect!